We have been with the same auto insurance company for years, but I’ve never been particularly impressed with their service. Our rates kept going up, and it was hard to get a real person on the phone when I had a question or needed to file a claim. Last year, I decided that we needed to research other car insurance companies. However, I’m a working mom with three kids, so I did not have a lot of time to spend collecting quotes and contacting companies. During my search, I started focusing on companies that had informative, easy to use websites. I was immediately impressed when I visited The Hartford’s website. The Hartford’s online auto insurance quotes were easy to receive and understand. I loved that I was able to get a quote directly from their website. I did not have to wait on hold or leave a message for an agent to call me back. Based on the information that I received from The Hartford’s website, I switched our auto insurance for both of our vehicles to The Hartford. It was a great decision for my family. A few weeks after we switched, I was involved in a minor traffic accident. My agent at The Hartford made the claims process quick and painless. It was great having an agent on my side who really understood the process and was able to explain it to me. I wish that I would have found The Hartford sooner, but I am impressed with the way they have treated my family.